Privacy Policy

Western Plains Dubbo GMSV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Western Plains Dubbo GMSV manages personal information. It is structured as follows:

1. Personal information Western Plains Dubbo GMSV collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Western Plains Dubbo GMSV and complaints
10. Changes to Privacy Policy

1. Personal information Western Plains Dubbo GMSV collects

The main types of personal information Western Plains Dubbo GMSV collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Western Plains Dubbo GMSV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Western Plains Dubbo GMSV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Western Plains Dubbo GMSV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Western Plains Dubbo GMSV's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Western Plains Dubbo GMSV.

Western Plains Dubbo GMSV collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Western Plains Dubbo GMSV keeps of telephone calls, or emails received, or messages sent to Western Plains Dubbo GMSV or posted on Western Plains Dubbo GMSV's pages on social media);
• Western Plains Dubbo GMSV's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Western Plains Dubbo GMSV collects personal information in connection with running its business directly from the individual concerned. On occasion Western Plains Dubbo GMSV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Western Plains Dubbo GMSV stores personal information in electronic and paper form.

Western Plains Dubbo GMSV uses and discloses personal information as follows:

• to source vehicles and sell them to Western Plains Dubbo GMSV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Western Plains Dubbo GMSV's customers and prospective customers;
• to obtain products, services or information from Western Plains Dubbo GMSV's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Western Plains Dubbo GMSV knows about them);
• to operate and manage Western Plains Dubbo GMSV's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Western Plains Dubbo GMSV. For example, Western Plains Dubbo GMSV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Western Plains Dubbo GMSV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Western Plains Dubbo GMSV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Western Plains Dubbo GMSV uses in the operation of the computer program is browsing history on Western Plains Dubbo GMSV's websites, name, contact information, and other information you may input into Western Plains Dubbo GMSV's websites. The level of human oversight Western Plains Dubbo GMSV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Western Plains Dubbo GMSV's staff.

4. Cookies

Western Plains Dubbo GMSV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Western Plains Dubbo GMSV's web server. Western Plains Dubbo GMSV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Western Plains Dubbo GMSV's platforms and those social media platforms. Western Plains Dubbo GMSV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Western Plains Dubbo GMSV's website.

5. Links to other websites

Western Plains Dubbo GMSV's website may contain links to third party websites. Western Plains Dubbo GMSV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Western Plains Dubbo GMSV and do not wish to receive these communications from Western Plains Dubbo GMSV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Western Plains Dubbo GMSV.

7. Overseas transfers

Western Plains Dubbo GMSV's website/s are hosted in Australia. On occasion, a third party service provider Western Plains Dubbo GMSV engages or that Western Plains Dubbo GMSV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Western Plains Dubbo GMSV holds about them by contacting Western Plains Dubbo GMSV during business hours on 02 6884 4577 or via the contact page.

Western Plains Dubbo GMSV may require an individual making a request to verify their identity before processing their request.

Western Plains Dubbo GMSV will aim to respond to all requests promptly and within 30 days.

Western Plains Dubbo GMSV may refuse a request where permitted or required by law. Western Plains Dubbo GMSV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Western Plains Dubbo GMSV and complaints

If you have any queries, concerns or complaints about how Western Plains Dubbo GMSV handles your personal information please contact Western Plains Dubbo GMSV during business hours on 02 6884 4577 or via the contact page. Western Plains Dubbo GMSV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Western Plains Dubbo GMSV can understand the nature of your concern. In most cases, Western Plains Dubbo GMSV will ask that you put your request in writing.

Western Plains Dubbo GMSV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Western Plains Dubbo GMSV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 6884 4577
• Mailing Address: 45-71 Victoria St, Dubbo, NSW, 2830

10. Changes to Privacy Policy

Western Plains Dubbo GMSV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.